Between you (‘the customer’) and Continuous Innovations Ltd Trading as Homeshield
1.1 Your installed system is designed to reduce the risk of loss or damage to your premises so far as this can be done by the use of this type of equipment. However, we cannot guarantee that the system could be tampered with or made to stop working by you or any unauthorized person. Should this happen we are not responsible for any losses you may suffer directly or indirectly.
2.1 The balance is payable upon completion of the work by our service engineers Homeshield will send you an invoice and payment is expected within 24 hours.
2.3 Payment is by cash, bank transfer or card.
3.1 All quotes are valid for a period of 30 days.
3.2 The quoted costs may be revised if:
(a) You require the work to be carried out more urgently than agreed.
(b) You change the specification.
(c) Your premises are in some way unsuitable for the equipment and this was not apparent during the course of the telephone/e-mail conversation or there are circumstances which we should have been made aware of.
(d) any other special circumstances that arise and we were not made aware of in writing when supplying our original quotation arose.
· Re-visits of the installer/technicians/engineer for reconfiguration of the system.
· Engineers are asked to work outside standard practices of installations. Unless stated on the Works Schedule or we were made aware in writing when supplying our original quotation. Installs should be carried out in easily accessible areas without the need for additional labor work.
· Underground cabling
· Building work
· Removal of floor boards, Carpet lifting/laying
· Erecting poles
4.2 Homeshield will endeavor to deliver and/or complete security systems as soon after receipt of an order as possible but cannot accept any responsibility or liability whatsoever for any claim arising in connection with any delay in delivery or completion howsoever caused.
4.3 You agree to give us and our workers full access to your premises to survey, measure, install, test and service the equipment. You also agree to provide an adequate electricity supply for the equipment to operate correctly. If our work is interrupted or delayed because of a problem with access, or the electricity supply is inadequate, we may make an additional charge. We are not liable if completion is delayed due to circumstances beyond our control. By signing the contract with us, you guarantee that you have full authority to allow the installation and no other consent is needed.
5.1 The equipment installed belongs to Homeshield until the work is complete and paid for in full by you. If you do not pay the balance of the installation charge upon completion of the work by our service engineer, we have the right to remove the equipment from your premises without notice. By signing the contract with us, you irrevocably authorize us to enter your premises to remove the equipment if payment remains outstanding.
5.2 If you want to cancel a service you’ve arranged online or over the phone you get a 14-day cooling-off period you also get this cooling-off period if you were approached by the business somewhere away from the business’s premises, during the 14 days you can cancel for any reason.
The only exception is if you asked for services to be provided during the cooling-off period, in which case the business will charge you what’s necessary to cover the cost of services provided up until you cancelled.
5.3 We will provide full training on completion of installation.
6.1 All CCTV equipment used by Homeshield is of professional grade and comes with a two or three year guarantee, alarms have a two year guarantee which will cover the costs of parts and labor in the first year. During the second and third years, the guarantee is via the manufacturer of the equipment so there will be a labor charge payable for services if anything goes wrong with the system.
6.2 The guarantee does not apply if we believe or have reason to suspect that changes have been made to a system/products supplied by our company or to faults caused by the following:
7. REMOTE VIEWING & IT ISSUES
If we are unable to configure the remote viewing on the day of the scheduled installation due to IT technical issues, ISP unavailability or lack of details such as Router IP address, user name and password then further charges will apply to remotely configure or revisit to complete the set up.
Homeshield cannot be held liable for client IT issues such as change of router, failed connection, change of internet service provider, re-set of router, new mobile phone, loss of settings on the router or a new operating system.
8.1 Homeshield shall not be liable for the costs of any work, repairs or replacement of equipment which results from fire, electrical power surge, storm, flood, accident, neglect, misuse or malicious damage.
8.2 Homeshield does not warrant or represent that the operation of the installation will be uninterrupted or error free. We provide the system to assist in the security of the customers premises but does not thereby warrant the security of the property, the customer or the contents therein.
8.3 Homeshield does not act and shall not be deemed to act as an insurer of the customers property or contents contained therein and give no warranty that by virtue of the installation of the system, the property or contents contained therein are completely secure or inviolable.
8.4 Homeshield shall have no liability in contract for any loss suffered and in particular, we do not accept any liability whatsoever for any consequential loss or damage (including loss of earnings or profits) which may arise from any malfunction or defect of the system.
8.5 The terms and conditions given in this contract do not affect your rights under the Sale of Goods Act or Unfair Contract Terms Act.
9. FORCE MAJEURE
Homeshield shall not be liable to the customer or deemed to be in breach of Contract by reason of any delay in performing, or any failure to perform, any obligations in relation to the equipment, provided that the delay or failure was due to any cause beyond reasonable control of Homeshield.
Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond reasonable control of Homeshield : Act of God, explosion, flood, tempest, fire or accident; war or threat of war, sabotage, insurrection, civil disturbance or requisition; acts, restrictions, regulations bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority; import or export regulations or embargoes; strikes, lock-outs or other industrial actions or trade disputes (whether involving employees of Homeshield or of a third party); difficulties in obtaining raw materials, labor, fuel, parts or machinery; power failure or breakdown in machinery.
10. APPLICABLE LAW
This contract is governed by the laws of England and Wales, Scotland or Northern Ireland as the case may be and each party submits to the jurisdiction of the Courts thereof.
Unit 6, metropolitan business park, Preston New Rd, Blackpool FY3 9LT
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